The bill payment process can often be a source of frustration for consumers, with a significant share experiencing difficulties when attempting to pay their bills.
These frustrations are not only causing dissatisfaction but are also motivating them to seek out alternative providers who can offer a more seamless and inclusive billing experience.
In “Holistic Bill Pay Wins Over Users — but Holdouts Remain,” PYMNTS Intelligence explored consumer and executive experiences and perceptions of the bill payment process and payment portals.