Fraud at call centers operated by financial services organizations increased 39% from 2019 to 2022, according to new data from TransUnion LLC.
That was the third-largest increase among sectors, surpassed only by travel and leisure and logistics, finds the TransUnion “2023 State of Omnichannel Fraud Report.” The report is based on more than 500 million transactions in 2022 by U.S. financial institutions.
Released Monday, the report also detailed that 50% of financial-services call centers experienced fraud-attack increases that were between 11% and 50% higher in 2022 versus 2021 rates.