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12/23/2025
Fiserv faces security issue lawsuit
Payments Dive
Dive Insight:
The payment processor disputed Self-Help’s assertions.
“Fiserv disagrees with the claims and will vigorously defend itself in the lawsuit,” a company spokesperson said in an emailed statement.
Despite an agreement with the credit union to use stringent security, the Milwaukee-based processor relied heavily on email passcodes to access systems that stored the financial institution’s sensitive information, the complaint alleges.
Self-Help Credit Union is seeking restitution for unspecified fees that it says it paid for enhanced security.
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