04/14/2026

Visa Says AI Isn’t Enough to Stop New Wave of Scams

PYMNTS

In financial services, deception travels as quickly as money itself, forcing financial institutions to confront scams that exploit both digital systems and human psychology.

That shift formed the focus of a recent PYMNTS interview with Aman Cheema, vice president, head of Global Professional Services, Risk and Security Intelligence Solutions at Visa. The discussion, part of the “Visa Protect” series, examined how banks, merchants and payment networks are rethinking fraud prevention as criminals deploy increasingly sophisticated tactics.

AI Is Table Stakes in Fraud Defense

Artificial intelligence now sits at the center of modern fraud prevention. Yet Cheema cautioned that its widespread adoption means institutions can no longer rely on AI alone to differentiate their defenses.

In his discussion with PYMNTS, Cheema noted that financial institutions have access to the same tools that criminals increasingly use themselves. That reality has reshaped the competitive landscape of fraud prevention. As AI tools proliferate across the payments ecosystem, institutions should pair those capabilities with human judgment and coordinated intelligence to attempt to stay ahead of fraudsters.